EcoCork Manufacture Residential Warranty
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15 Year Limited Residential Wear Warranty
The finish of the floor plank is warranted by the manufacture
not to wear through under normal use for a
period of fifteen (15) years from the date of purchase. Finish
wear-through is defined as 100% finish
removal over a minimum of 3% of the total installation. (Gloss
reduction or surface scratches are not
considered surface wear.) Dull finish can be corrected with spot
or overall recoating care systems.
This 15 year limited residential wear warranty is made subject
to the following conditions:
1. The floor must be installed properly and according to the
manufacture's installation instructions. Proper
installation includes, but is not limited to the following:
a. A moisture test must be performed to determine if excessive
moisture exists in the
subfloor.
b. When installing over concrete, a calcium chloride moisture
test must be performed.
Readings greater than 5 lbs./1000 sq. ft./24 hours are
unacceptable for installation. If a
moisture meter is used, a reading greater than 4.5% is
unacceptable.
c. A polyethylene film vapor barrier must not be used over wood
subfloors. Moisture
readings of wood subfloors must not exceed 14% throughout the
entire installation.
d. If glue is used, glue entire floor with glue that meets or
exceeds PVAC dispersion with a
viscosity of 8000 +/- 1000 cpc spindle 6/20 at 20 degrees
centigrade – density of 1.11
=/- 0.02 g/cm on a dry content of 48 =/- 1% (weight). Upon
completion of glued
installation, the floor must be allowed to set overnight for 12
hours before resuming
normal usage of the room.
2. The flooring must be used only indoors in a dry, climate
controlled area.
3. The flooring must be maintained in accordance with the
manufacture's maintenance instructions.
4. This limited warranty does not apply to water damage of any
kind.
5. This limited warranty does not apply to damage caused by
water or moisture in the subfloor or
underneath the flooring, including but not limited to damage
from subfloor hydrostatic pressure
(water or moisture under the floor that is transmitted to the
surface through exerted pressure) or
other conditions that result in water or moisture being under
the floor.
6. This limited warranty does not apply to the moldings and
trims.
7. Installation of flooring that contains any manufacturing
defect is not covered by this limited
warranty.
Lifetime Limited Structure Warranty
The floor plank is warranted to be free from manufacturing or
material defects for the life of the product.
Should a defect occur, the manufacture will arrange a credit
based on the original purchase of the product. This
warranty is not transferable by the purchaser of the floor.
Should a defect occur, we will arrange a refund based on the
original purchase of the product. This
warranty is not transferable by the purchaser of the floor.
Should a problem attributable as a
manufacturing defect develop after flooring is installed, the
cost of labor for repair will be covered by this
warranty.
Warranty Coverage:
Upon determination of a valid
manufacturing defect, credit will be issued to the
dealer and will be good toward the purchase
of a replacement. When defective product is installed, credit
applies to material only and does not include labor since it is
the responsibility of the installer to
determine suitability of material prior to installation.
Should a problem attributable as a manufacturing defect develops
after flooring is installed, the cost of
labor for repair will be covered by this warranty.
Limited Residential Wear Warranty does not cover:
1. Problems due to moisture, mildew,
alkaline substances, hydrostatic pressure, expansion and
contraction between planks, or humidity levels above or below
those recommended.
2. Abuse or misuse. This warranty does not cover damage caused
by neglect, abnormal use or
misuse, application of solvents, corrosives or other chemicals
to the flooring, color change,
excessive pivot and point-loads, stiletto shoes, heavy furniture
or equipment, unpadded furniture
feet, water, pet claws, pet urine, damage from sand, pebbles or
other abrasives, damage due to
adhesives or tape or other unintended uses. Loss of finish gloss
over time is consistent with
normal wear & tear and is not a product flaw.
3. It is normal and expected for there to be color variations
due to use of natural components,
exposure to UV light and/or sunlight, and age of material.
Therefore, color inconsistency between
samples, replacement product or illustrations and actual product
is not a manufacturing flaw.
Area rugs and large furniture will block light exposure and
cause uneven coloration. To minimize
this, furnishings and floor coverings should be moved
periodically.
4. The manufacture makes no guarantee that the material
purchased will match or coordinate with customer
furnishings, trim, cabinetry, railings, etc.
5. Inherent variations that are consistent with those of a
natural bamboo product to include pattern,
color, and grain do not indicate defective material.
6. Noncompliance with installation instructions and maintenance
instructions as recommended by
the manufacture. The manufacture cannot assume responsibility
for the suitability of flooring material and
accompanying products for each individual installation as the
manufacture has no control over the
installer's proper application.
7. Floor covering installed in inappropriate locations is
excluded from this warranty.
8. Water damages due to flooding, broken pipes, wet mopping and
spillages are not covered by this
warranty.
How to Make a Claim
Any claim made under either of these
limited warranties must be made by contacting your retailer within
30 days after the basis of the claim is detected. In addition,
any claim under either of these limited
warranties must be made before the end of the applicable limited
warranty period. Proof of purchase
including the date of purchase, must be presented to make a claim.
